FREE 34-PAGE PLAYBOOK
Your HVAC / Plumbing / Roofing Leads Are Calling. Nobody's Answering.
Dispatch scripts, objection rebuttals, and follow-up cadences for every home services trade. Powered by Hot Prospector's proven call center methodology.
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THE PROBLEM
A homeowner's AC went out. It's 97 degrees. They called your number.
Voicemail.
They call the next company on the list. Someone picks up. Someone dispatches a tech. Someone gets paid $800.
It's not you.
Multiply that by 5 missed calls a week. 10. 20. That's not a phone problem — that's a $200,000-a-year problem.
Your techs are in the field. They can't answer phones all day. That's exactly why you need a system — not another app, not another tool. A playbook your CSRs can follow that books the job every time someone calls.
HVAC. Plumbing. Roofing. Electrical. Pest control. Landscaping. Every trade. Every call type. Covered.
What's Inside
7 modules. Zero fluff.
Home Services Caller Mindset & Dispatch Fundamentals
Homeowners call when something's broken. Your callers need to sound like the cavalry — not a call center.
Trade-Specific Booking Scripts
HVAC, plumbing, roofing, electrical, pest control, landscaping — each trade gets its own opener, qualifying questions, and booking sequence.
Objection Handling for Home Services
"How much does it cost?" "I'm getting other quotes." "Can you just come look for free?" Every objection has a dispatch-ready rebuttal.
The 15-Touch Follow-Up Cadence
The homeowner who said "let me think about it" still has a broken pipe. This cadence keeps you top-of-mind until they book.
Emergency vs. Non-Emergency Triage
Not every call is a 911. Teaches your team to triage, prioritize, and dispatch the right tech at the right time.
Insurance, Financing & Upsell Scripts
Water damage? File the claim. New AC unit? Offer financing. Turns a $200 service call into a $5,000 install.
Show Rate Protection & Review Seeding
Confirmation stack, pre-visit prep, and a review request sequence that turns happy customers into 5-star reviews.
Results vary. Individual outcomes depend on industry, team size, and implementation.
This Playbook Is Built For:
Home services companies losing jobs to missed calls and slow follow-up
CSR teams and dispatchers who need scripts — not guesswork
Home services marketing agencies who need client phones handled correctly
Multi-trade or multi-location companies scaling phone operations
Their AC Is Out. Their Pipe Burst. Pick Up the Phone.
Download the playbook. Train your team. Start booking the jobs your ads are already generating.
Every missed call is a job that went to your competitor. This playbook makes sure that stops happening.